EEDC punctures estimated billing claims, reassures customers
The claims that the discontinuation of the use of obsolete standalone meters by Enugu Electricity Distribution Company (EEDC) and swapping with the new smart meters was a ploy to take the affected customers back to estimated billing system, has been labelled as untrue.
The electricity distribution company which made the position maintains that the exercise which is principally for efficiency and better customer experience was necessitated by the recent upgrade of its billing system which has made it increasingly difficult to provide technical support for the few customers using these meters.
Management of EEDC however reassured customers affected by the exercise that the company has no such intention of taking them back to estimated billing, rather, that the move is geared towards enhancing its service delivery and making customer experience even better.
Customers who have run out of credit on their meters are encouraged to notify EEDC by visiting the Customer Service Unit at the District Office serving them for notification and further action, according to a statement by the company.
To ensure a smooth transition, EEDC constituted several teams for each Service Center to ensure timely migration of affected customers without subjecting them to any form of inconveniencies. The company also created a dedicated helpline (0815 082 5367) to handle all concerns and enquiries associated with this exercise for efficient operations.
Furthermore, to address the immediate financial burden on the affected customers, EEDC undertook to install the new meters under the Meter Asset Provider (MAP) scheme without any down payment; while the installment repayment of the cost of meter will be spread over up to 24 months.
In the migration process, affected customers who have ran out of energy on their meters will be connected to supply and not subjected to darkness while the metering process is initiated. However, if for any reason the new meter cannot be installed immediately, the customer will be billed using the average of the last 3 months consumption recorded with their old meters until the new meter is installed.
EEDC appeals to customers to understand and appreciate its genuine intention and not allow themselves to be misguided by anyone or group.
The company also assures its customers of its continued commitment towards delivering improved services.
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