As part of its continuous effort to introduce initiatives geared towards ensuring enjoyable customer experience, the Enugu Electricity Distribution Company (EEDC) has modified its electricity bill to wear a new look.
The refreshed two-sided A5 sized electricity bill takes effect from September, 2017, with new features which include a summary of previous balance and last payment made by the customer, a barcode which is a security feature, details of Feeder and Transformer; name and phone number of the Marketer in charge, as well as pictorial representation of customer’s meter reading.
At the back side of the bill is the EEDC Call Center number, address of Nigeria Electricity Regulatory Commission (NERC) Forum Offices within EEDC coverage area, including their phone numbers and email addresses; details of respective reconnection fees and other relevant information for the customer.
Part of the initiative is the delivery of electricity bills to customers via email prior to their receiving the hard copy.
The electricity company said customers now receive notification alert on their phones acknowledging payment of electricity bills made; and this comes at no cost to the customer.
“We therefore encourage our customers who are not yet enjoying this service to go ahead and update their data via our website or at any of our customer service points,” EEDC said in his statement.