EEDC clinches Best Customer Service Handle Award
…Bemoans increasing rate of vandalism
South-east based electricity distribution company, Enugu Electricity Distribution PLC (EEDC), was over the weekend bagged the “Best Customer Service Handle” award.
The Disco bagged the award at the 3rd Enugu Social Media Hangout, organized by Coal City Connect in Enugu. This is following an online poll organized by the firm where EEDC came out tops among four other organisations (@xendng, @enugudisco, @okikefoods and @Stansbaby).
The event, which took place at the Garden Atlantis Hotel, Independence Layout, Enugu, had in attendance participants from across the South East, ranging from social media influencers, entrepreneurs, corporate organisations, media operatives/outfits and the Nigerian Police.
Receiving the award on behalf of EEDC’s Head of Communications, Emeka Ezeh while appreciating the organisers for the event, said EEDC has leveraged the various social media handles in the course of its engagement with customers and stakeholders.
He noted that, the social media has been quite helpful as it is the fastest means of disseminating information and getting feedback from its customers.
In another development, the Enugu Electricity Distribution PLC (EEDC) has expressed deep concern over the increasing rate of vandalization of its electrical installations across the South East, describing it as a clog hindering its operations.
This is according to a statement released by Emeka Ezeh, Head of Communications, EEDC, on Wednesday.
Ezeh said that despite several imprisonments and arrests of vandals, in addition to the efforts made by the organization in engaging customers as well as key stakeholders within its network, this unpleasant trend has continued to raise its ugly head, thereby subjecting electricity customers to darkness, inconveniencing them and also impacting on our revenue.
Just recently, the duo of Okereke Ugochukwu and Paul Kelechi were arrested by the villagers at Obinagu Umuadar, for vandalizing 11KV -T-Off, carting away about thirteen spans of cable, belonging to EEDC, located at Obinagu Umuadar, Isuochi, in Umunneochi Local Government Area of Abia State.
Another suspected vandal identified as Chukwuebuka Igwe, an indigene of Ebonyi State was apprehended by some members of Ogbo-Otu Ikenga, Ogidi, in Idemili Local Government Area of Anambra State, while in possession of cutting implements and about four intermediate cables suspected to be property of EEDC.
Also, one Jude Chibuoke, was arrested by a Police patrol team from Umumba Police Station, while in possession of two intermediate cables suspected to be property of EEDC. Jude, during police interrogation, confessed to have gotten the cable from the distribution substation belonging to EEDC, located at Umuaga, Udi, Enugu State among other nefarious activities perpetrated by the vandals.
“We are concerned that while we strive to improve on the quality of service delivery to our esteemed customers, some individuals that ordinarily should have been engaging in more productive activities resort to frustrating both our organization and our customers”, Ezeh said.
Ezeh however appreciated the various vigilante groups, state security agencies for their support in apprehending these vandals and assured them of the organisation’s commitment in ensuring that they are prosecuted accordingly.
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