CVA 2025: NOA, NAFDAC lead other govt agencies as consumers cast their votes
The National Orientation Agency (NOA) and National Agency for Food and Drug Administration and Control (NAFDAC) are taking the lead ahead other government agencies as the race for the 2025 Consumers Value Awards (CVA) heats up.
With surprising results already emerging from the first month of polling, consumers have continued to vote in their thousands for their preferred brands/organisations.
For the very first time in its four-year history, the CVA has opened its platform to evaluate public sector agencies alongside private sector brands, and the response has been electric.
According to a statement from the organisers, the National Orientation Agency (NOA) has surged ahead with an impressive 98% of votes, earning the badge of Outstanding Federal Agency on Consumer Engagement. Closely following, the National Agency for Food and Drug Administration and Control (NAFDAC) is making waves with 64% of votes as the Most Consumer-Friendly Regulatory Agency.
Other federal bodies are not left out of the contest: the Federal Competition and Consumer Protection Commission (FCCPC) and the Nigerian Communications Commission (NCC) are neck-and-neck, both tied at 48% each in the keenly contested Best Complaint Resolution category.
In the private sector categories, Domino’s Pizza is leading the Quick Service Restaurant category with 52% of votes, Uber tops Most Reliable Hailing Service at 54% while, Adron Homes dominates the Best Real Estate Company category with a commanding 82%.
Akonte Ekine, Convener of the Consumers Value Awards, says this edition marks a historic expansion of the initiative.
“This is the first time we are bringing public sector agencies into the CVA, which has traditionally focused on private brands. We want to track how government institutions measure up in consumer satisfaction and trust. Interestingly, while state governments were observed in the past two editions, Lagos State remains the only one consistently aligning with consumer rights through policy initiatives.”
He noted that, across the broader marketplace, familiar household names are also in fierce competition. Among them are, Golden Penny which leads the Best Packaged Food category with 50%, Golden Terra Soya with 40% in Most Preferred Healthy Cooking Oil and Trophy Lager Beer dominates as Most Trusted Alcoholic Beverage with a massive 79%, followed closely is Guinness Stout with 66% as Most Trusted Stout Brand.
Chivita sits comfortably on top of the Most Trusted Non-Alcoholic Beverage list with 59%, while FirstBank of Nigeria Plc holds 41% in the Best Consumer Bank category from the financial services sector.
Pepsodent, Colgate, and Oral-B are locked in a three-way tie at 25% each in oral health, showing how divided consumer loyalty can be in highly competitive categories.
With 58 categories in this year’s awards, every sector of the marketplace is being put under the consumer lens. Aside from the Breakfast Cereal category where only two brands are listed, most categories feature at least three brands battling for the prestigious CVA Badge of Honour.
Voting, which began on August 5, 2025, will remain open until October 5, 2025. This year’s theme, “Beyond Prices: Consumer Trust, Digital Experience & Brand Accountability”, underscores the need for brands—and now government agencies—to deliver not just affordability, but transparency, innovation, and genuine consumer value.
The grand finale and award ceremony will take place on November 26, 2025, at the prestigious Radisson Blu Hotel, Ikeja, Lagos.
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