Lufthansa Group conducts first training for 56 agents
The Lufthansa Group has recently conducted its first New Distribution Capability (NDC) Partner Programme virtual training in Nigeria for 56 agents, even as it look forward to another training in Abuja and Port Harcourt.
Travel agents were invited to take part in the full-day, web-based training to improve their knowledge on reservation and ticketing with the NDC web solution, SPRK.
The session was led by the local Lufthansa Group sales office in Lagos together with additional program experts based in Frankfurt and Dubai. The agents actively participated in the training where they could take part in open discussions and have their questions immediately answered. After completion of the course, participants were awarded an official certificate of completion.
Robin Sohdi was enthused about the day and the wide variety of topics discussed relating to the NDC Partner Programme; including some entry level questions about making reservations through to more challenging ones relating to refunds and re-bookings.
“We are looking forward to setting up our next training in Abuja and Port Harcourt”, said Robin Sohdi, General Manager Sales, Nigeria & Equatorial Guinea, Lufthansa Group.
Lufthansa Group introduced the NDC Partner Programme and website in Nigeria in May of this year. The website also allows for the easy registration for the NDC API web-based booking and service platform “SPRK”, which many agents in Nigeria have already registered for since launching the website.