LAWMA, NCC other public institutions put under the spotlight at Consumers Value Awards 2026
The 2026 edition of the Consumers Value Awards (CVA) has placed consumer and citizen voice at the centre of conversations about value, trust and accountability, with LAWMA, NCC and other government institutions were recognised at the ceremony held on Wednesday, September 23, 2026, at the Radisson Blu Hotel, Ikeja, Lagos.
The awards, organised by BrandXchange, a consumer-focused brand and reputation platform, marked the fifth year of the Consumers Value Awards, which has evolved into a platform for consumers and citizens to recognise organisations they believe deliver value.
A major highlight of this year’s edition was the Citizens Scorecard, through which participating citizens assessed selected government institutions on their service delivery, responsiveness and public impact.
According to the Scorecard, Lagos State Printing Corporation topped the list with 81.1% in Excellence in Service Delivery followed by Lagos State Waste Management Authority (LAWMA) with 46.9% in Outstanding Public Service Impact Award.
The National Communications Commission (NCC) recorded 54.8% for the Outstanding MDA/Public Service Impact Award, the Federal Competition and Consumer Protection Commission (FCCPC) was voted Citizen-Centric MDA of the Year with 38.2%.
The National Agency for Food and Drug Administration and Control (NAFDAC) received the Most Trusted Public Institution Award.
The results provide another dimension to the CVA platform, moving beyond the recognition of commercial brands to creating space for citizens to express their perceptions of public institutions.
Speaking at the event, Akonte Ekine, Convener of the Consumers Value Awards, said the awards were founded on the belief that consumers and citizens deserve a stronger voice in the marketplace and in the delivery of public services.
“We believe that consumers and citizens are the paymasters. And paymasters deserve a better experience,” Ekine said.
According to him, the five-year journey of the CVA has demonstrated the importance of creating platforms through which consumers can speak, engage and recognise organisations that earn their confidence.
From inception, the platform has recorded over 38,000 votes and engagements, while more than 500 brands have been nominated over the five-year period.
The 2026 edition was themed “Beyond Satisfaction: Redefining Consumer Value in a New Economy.”
The Lagos State Governor, Babajide Olusola Sanwo-Olu, in his goodwill address, noted that customer satisfaction alone is no longer sufficient, stressing the importance of trust, empathy, accessibility and sustainability in defining value.
The Governor’s who was represented by Fola Solebo, General Manager, Lagos State Consumer Protection Agency (LASCOPA), described the consumer as a buyer and curator whose choices are increasingly shaped by access to information, social media and economic realities. He also challenged both government and the private sector to continue to love, respect and serve the consumer.
He described the awards as a “receipt of the trust the people have placed in you.”
Another major highlight of the evening was the presentation of the Sola Salako Ajulo Award for Consumer Reporting Journalism to Akin Adewakun.
The award recognises journalism that contributes to consumer awareness and strengthens the voice of consumers in the marketplace.
The award is named after Sola Salako Ajulo, a prominent consumer rights advocate and long-standing mentor to the Consumers Value Awards.
The 5th edition also recognised brands and institutions across various categories, with the awards continuing to place emphasis on Consumer Voice, Consumer Choice and Consumer Value.
The organisers said the CVA is deliberately designed not simply as an awards ceremony, but as an evolving consumer engagement platform that encourages brands, institutions and government to listen to the people they serve.
*Photo shows (L- R): Joan Abaagu, Head, Reforms Unit/Office of Women and Child Health, National Agency Fof Food & Drug Administration and Control with Afolabi Solebo, General Manager, Lagos State Consumer Protection Agency (LASCOPA),Temitope Alli-Balogun,Assistant Director, Team Lead, Support Services Nigerian Communications Commission Lagos Zonal Office and Akonte Ekine, Convener Consumers Value Awards at the just concluded 5th edition of the consumers Value Awards held at the Radisson Hotel Lagos.
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