Ikeja Electric enhances customers experience with the introduction of E-Bills
Ikeja Electric Plc (IE) has introduced its electronic billing (e-billing) platform, which enables customers to receive electricity bills promptly and conveniently, via channels such as SMS, USSD, email, IE Bill portal and IE mobile Application.
The e-billing initiative is in continuation of Ikeja Electric’s desire to leverage innovation and technology to improve customer experience. It is designed to deliver electronic bills directly to the customer thereby eradicating challenges such as misplaced bills or delayed delivery and other issues which are associated with distribution of physical bills.
Announcing the service, IE explained that soon e-bills will be the dominant mode of bill delivery considering its numerous advantages as well as the company’s mass metering of customers across its network.
According to Felix Ofulue, Head of Corporate Communications for Ikeja Electric, “The e-billing system is to create different platforms through which post-paid customers can easily access their bills”.
“As a forward thinking organization, we understand that a critical element of product development is customer convenience and ease to access. This is what we intend to achieve by providing post-paid customers with easier options of receiving monthly bills via SMS, e-mail, USSD, IE Bill Portal and IE mobile app”, Ofulue said.
He further pointed out that from an environmental perspective, e-billing will help IE take a step towards greater environmental sustainability, and for customers, e-bills will help reduce unwanted clutter and strenuous filings. The e-bills will also enable customers access historical data of their bills including consumption patterns.
The e-billing service is free. The SMS is delivered to the registered phone numbers of customers while PDF bills are delivered to emails submitted by customers. PDF can also be downloaded via the website. The App is currently available on Android and will soon be available on other Operating Systems.
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